Scope
This policy applies to Orchestrateml educational bookings: the ATR & Volatility Intensive, private chart coaching, and small-group volatility clinics. It does not cover third-party software subscriptions, travel, or lodging you arrange yourself.
Eligibility timeframe
Refund requests should be emailed to info@orchestrateml.digital as soon as you know you cannot attend. Include your name, booking reference, and lesson date.
Full refunds
A full refund of fees paid is available when:
- You cancel a dated intensive or clinic at least 14 days before the first scheduled session; or
- Orchestrateml cancels a cohort and you decline the offered alternative date; or
- A confirmed booking cannot proceed because we fail to deliver the agreed format and no suitable alternative is available.
Partial refunds
Cancellations received between 13 and 5 days before the first session may receive a partial refund of 50% of fees paid, unless a deposit was stated as non-refundable in your confirmation. Inside 5 days, fees are generally non-refundable except where Australian Consumer Law requires otherwise.
Non-refundable items
- Stated non-refundable deposits used to hold limited clinic or intensive seats
- Completed private coaching hours already delivered
- Printed materials already produced for a personalised studio pack after you approved the order
- Administrative card or bank fees that a processor will not reverse (we refund our fee portion when a refund is due)
Rescheduling
Intensives and clinics: one complimentary reschedule if you give at least 48 hours’ notice and another cohort seat exists within three months. Private coaching: reschedule with 24 hours’ notice at no charge; later notice may forfeit that hour.
No-shows
Failure to attend without notice is treated as a completed session for that seat or hour. No refund is issued for no-shows.
Work already started
If an intensive has begun and you withdraw, refunds are assessed against undelivered remaining sessions only, less a reasonable preparation fee disclosed on request. Materials already issued need not be returned, but duplicates will not be supplied free of charge for a later cohort without a new booking.
Deposits
Deposits secure scarce seats. Where a confirmation labels a deposit non-refundable, that portion is retained on late cancellation; any balance paid may still fall under the partial refund rules above.
Refund process and timing
Approved refunds are processed to the original payment method within 10 business days of approval. If the original method is unavailable, we will arrange an alternative transfer after identity confirmation.
How to request a refund
Email info@orchestrateml.digital or call (07) 4512 9226. Postal correspondence may be sent to 17 Mt Berryman Road, Helidon, Queensland. We confirm receipt within two business days.
Exceptions
Nothing in this policy limits non-excludable rights under the Australian Consumer Law. If a service has a major failure as defined by that law, remedies available by statute take priority.